Return & Refund policy
At ReelCoolBuddy, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Our Return & Refund Policy is designed to be transparent, fair, and customer-focused.
1. Return Period
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
The item must be in the same condition that you received it (unworn, unwashed, and unused)
The item must be in its original packaging with all tags attached
You must provide a receipt or proof of purchase (order number)
3. Non-Returnable Items
The following items are not eligible for return:
Items marked as “Final Sale” or clearance items
Gift cards
Made-to-order, personalized, or customized items
Items damaged due to misuse or negligence by the customer
4. Return Process
To initiate a return, please follow these steps:
Contact our support team at support@reelcoolbuddy.com with your order number and reason for return
If the item is defective or damaged, please include clear photos of the product and packaging
Once your return request is approved, we will provide instructions on how to return your item
Items sent back without prior approval will not be accepted.
5. Return Shipping Costs
Defective, damaged, or incorrect items:
ReelCoolBuddy will cover the return shipping cost
Customer preference (change of mind, wrong size, etc.):
The customer is responsible for return shipping costs
Restocking Fee:
We do not charge any restocking fees
6. Refunds
Once we receive and inspect your return, we will notify you of the result.
Approved refunds: Issued to your original payment method within 5–10 business days
Please note: Your bank or credit card provider may take additional time to process the refund
Shipping fees: Original shipping charges are non-refundable
7. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 7 days of delivery so we can resolve the issue promptly.
8. Order Cancellations
We process orders quickly to ensure fast delivery.
If you wish to cancel your order, please contact us as soon as possible
Once an order has entered processing or shipping, it can no longer be canceled
Contact Information
For any questions regarding returns or refunds, please contact us:
Business Name: ReelCoolBuddy
Operated by: Daisyshin LLC
Address: 131 Continental Dr, Suite 305 Newark, Delaware 19713United States
Email: support@reelcoolbuddy.com
Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM (CST)