Shipping Policy
At ReelCoolBuddy, we are committed to delivering your order in a timely, secure, and transparent manner. Please review our full shipping policy below.
1. Shipping Area & Currency
Shipping Destination: We currently ship within the United States only.
Currency: All prices, transactions, and shipping fees are processed in U.S. Dollars (USD).
2. Order Processing & Cut-off Time
Order Cut-off Time: 2:00 PM (CST), Monday through Friday.
Processing Time (Handling Time): Orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after the cut-off time or during non-business days will begin processing on the next business day.
3. Production & Fulfillment (Important)
Some of our products are made-to-order, meaning they are produced after your purchase to ensure quality and uniqueness.
Production may take 1–3 business days before shipping
Orders may be fulfilled from multiple warehouses or partners
Items in the same order may arrive in separate packages
4. Shipping Methods & Costs
| Shipping Tier | First Item | Additional Item | Transit Time |
| Standard Shipping | $6.99 USD | $4.99 USD | 4–7 Business Days |
| Fast Shipping | $12.99 USD | $9.99 USD | 2–4 Business Days |
Estimated Total Delivery Time (Processing + Shipping):
Standard Shipping: 5–10 business days
Fast Shipping: 3–7 business days
5. Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation email with your tracking number. Please allow 24–48 hours for tracking updates to become available after the carrier receives your package.
6. Shipping Delays Disclaimer
While we strive to meet all delivery timelines, delays may occur due to factors beyond our control, including but not limited to:
- Carrier delays (USPS, UPS, FedEx)
- Weather conditions
- High seasonal demand
- Incorrect or incomplete shipping addresses
- Logistics or supply chain disruptions
ReelCoolBuddy is not liable for delays caused by these external factors, but we will always assist you in tracking and resolving issues.
7. Incorrect Address
Customers are responsible for providing accurate shipping information
Orders shipped to incorrect addresses cannot be guaranteed for replacement or refund
If you notice an error, please contact us immediately before shipment
8. Lost, Stolen, or Marked as Delivered Packages
If your tracking shows “Delivered” but you have not received your package:
Please check with neighbors or household members
Contact your local carrier for assistance
ReelCoolBuddy is not responsible for lost or stolen packages confirmed as delivered, but we will do our best to support you.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery.
Email: support@reelcoolbuddy.com
Please include:
- Your order number
- Clear photos of the issue
Business Information
Business Name: ReelCoolBuddy
Operated by: Daisyshin LLC
Address: 131 Continental Dr, Suite 305 Newark, Delaware, 19713 United States
Customer Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM (CST)
Email: support@reelcoolbuddy.com
Final Note
By placing an order with ReelCoolBuddy, you agree to the terms outlined in this Shipping Policy.