Refund policy

Return & Refund Policy

At ReelCoolBuddy, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Our Return & Refund Policy is designed to be transparent, fair, and customer-focused.

1. Return Period

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it (unworn, unwashed, and unused).
  • The item must be returned in its original packaging with all tags attached.
  • You must provide a receipt or proof of purchase (order number).

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "Final Sale" or clearance items.
  • Gift cards.
  • Made-to-order, personalized, or customized items.
  • Items damaged due to misuse or negligence by the customer.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@reelcoolbuddy.com with your order number and reason for return.
  2. If the item is defective or damaged, please include clear photos of the product and its packaging.
  3. Once your return request is approved, we will provide detailed return instructions.

Items returned without prior authorization will not be accepted.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

ReelCoolBuddy will cover the return shipping costs.

Customer Preference

If the return is due to a change of mind, ordering the wrong size, or other personal reasons, the customer is responsible for the return shipping costs.

Restocking Fee

We do not charge any restocking fees.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Your bank or credit card provider may require additional processing time before the refund appears in your account.
  • Original shipping charges are non-refundable.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

8. Order Cancellations

We begin processing orders shortly after they are placed to ensure fast delivery.

  • If you wish to cancel your order, please contact us as soon as possible.
  • Once an order has entered the processing or shipping stage, it can no longer be canceled.

Contact Information

Business Name:
ReelCoolBuddy

Operated by:
Daisyshin LLC

Business Address:
131 Continental Dr, Suite 305
Newark, Delaware 19713
United States

Email:
support@reelcoolbuddy.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (CST)

Final Note

By placing an order with ReelCoolBuddy, you acknowledge that you have read and agreed to this Return & Refund Policy.