Shipping policy
Shipping Policy
At ReelCoolBuddy, we are committed to delivering your order in a timely, secure, and transparent manner. Please review our shipping policy below before placing your order.
1. Shipping Area & Currency
Shipping Destination
We currently ship within the United States only.
Currency
All prices, transactions, and shipping fees are processed in U.S. Dollars (USD).
2. Order Processing
Order Cut-off Time
- 2:00 PM (CST)
- Monday through Friday
Processing Time
- 1–3 business days
- Processing time excludes weekends and public holidays.
Orders placed after the daily cut-off time or during weekends and holidays will begin processing on the next business day.
3. Production & Fulfillment
Some of our products are made-to-order to ensure quality and uniqueness.
Please note:
- Production typically requires 1–3 business days before shipment.
- Orders may be fulfilled by multiple warehouses or production partners.
- Items within the same order may arrive in separate packages.
4. Shipping Methods & Delivery Time
| Shipping Method | First Item | Additional Item | Transit Time |
|---|---|---|---|
| Standard Shipping | $5.99 USD | $4.99 USD | 4–7 Business Days |
| Fast Shipping | $12.99 USD | $9.99 USD | 2–4 Business Days |
Estimated Total Delivery Time
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–10 Business Days |
| Fast Shipping | 3–7 Business Days |
5. Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
Please allow 24–48 hours for tracking information to become available after the carrier receives your package.
6. Shipping Delays
Although we work hard to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including:
- Carrier delays (USPS, UPS, FedEx)
- Severe weather conditions
- High seasonal demand
- Incorrect or incomplete shipping addresses
- Logistics or supply chain disruptions
While ReelCoolBuddy is not responsible for delays caused by these external factors, our support team will gladly assist you in tracking your shipment and resolving any shipping-related concerns.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
- Orders shipped to an incorrect address cannot be guaranteed for replacement or refund.
- If you notice an address error, please contact us immediately before your order has been shipped.
8. Lost, Stolen, or Delivered Packages
If your tracking status indicates "Delivered" but you have not received your package, please:
- Check with family members, neighbors, or your building management.
- Contact the local shipping carrier for additional delivery details.
ReelCoolBuddy is not responsible for packages confirmed as delivered by the carrier. However, we will do our best to help investigate and resolve the issue whenever possible.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos showing the damage or missing items
Email: support@reelcoolbuddy.com
Business Information
Business Name:
ReelCoolBuddy
Operated by:
Daisyshin LLC
Business Address:
131 Continental Dr, Suite 305
Newark, Delaware 19713
United States
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (CST)
Email:
support@reelcoolbuddy.com
Final Note
By placing an order with ReelCoolBuddy, you acknowledge and agree to the terms outlined in this Shipping Policy.